What is the cost of poor service in hospital delivery systems?
June 7, 2012 1 Comment
Presently, slower deliveries from Pharmacy could result in a patient waiting longer for pain meds and slow delivery of blood samples to the lab could result in the need of a re-test… or even result in postponing a scheduled procedure. This slower than “expected delivery” would negatively impact the hospital’s effective and efficient execution of their care plan for the patient. However, how do you identify these negative impacts and associate a cost to them?