What is the cost of poor service in hospital delivery systems?

Presently, slower deliveries from Pharmacy could result in a patient waiting longer for pain meds and slow delivery of blood samples to the lab could result in the need of a re-test… or even result in postponing a scheduled procedure.  This slower than “expected delivery” would negatively impact the hospital’s effective and efficient execution of their care plan for the patient.  However, how do you identify these negative impacts and associate a cost to them?

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One Response to What is the cost of poor service in hospital delivery systems?

  1. Eric Oduor says:

    Provision of low quality healthcare services is as good as none provided. Instead, it worsens the already precarious situation @ hand. What do you say of a TB patient who is misdiagnosed? S/he will continue spreading the disease to the community hence more would get sick and this would have a negative impact to the economic well being of such individuals and their country at large. Better provide high quality healthcare services even if if few are served (priority factored) than serve many with low quality that would mess the current situation.

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